1. Who is selling
Centre d'Apropament a la Natura, tax ID G64364912, registered at La Granja El Mujal, 08670 Navàs (Barcelona, Spain), email reserves@granjanatura.com, is the seller of the activities and gift cards offered at www.granjanatura.com.
2. What you are booking
Through the website you can book activities on a specific date and time (visits, family activities, school activities, workshops and celebrations), the extras that go with them (barbecue, picnic or a table at the on-site restaurant) and gift cards.
We sell no physical products and ship nothing: what you receive is always a ticket with a QR code or a digital voucher, sent to the email address you give us.
3. Who can buy
You must be over 18 and have legal capacity to enter into a contract. Whoever makes the booking does so on behalf of the whole group and undertakes to inform the other participants.
4. How the purchase is completed
The process is as follows: you choose the activity and the date, state the make-up of your group and any extras, review the summary with the total amount, accept these terms and pay.
The purchase is complete when we receive confirmation of payment and send you the confirmation email with your QR code. That email is your proof of booking and must be presented on the day of your visit. If it has not arrived within a few hours, check your spam folder and get in touch.
5. Prices and payment
Prices are shown in euros and include applicable taxes. The valid price is the one shown in the summary at the moment of payment. We may update prices when necessary, and doing so never affects bookings already confirmed.
Payment is made by card through Stripe, on a payment page belonging to Stripe. Card details never pass through our systems.
Some conditions are calculated automatically and you will always see them in the summary before paying: accredited discounts, the group rate once your party reaches the qualifying size and, if you book a table at the restaurant, the deposit per person, which is deducted from the final cost of the meal you pay at the restaurant on the day.
6. Right of withdrawal
Activities on a specific date
Consumer law excludes the right of withdrawal for leisure services where the contract provides for a specific date or period of performance (article 103.l of the consolidated text of the Spanish General Law for the Defence of Consumers and Users). Once a dated booking is confirmed you therefore have no 14-day withdrawal period. We tell you about this exclusion before you confirm your purchase, and accepting these terms means you are aware of it.
This removes none of the other rights consumer law grants you, nor the changes and cancellations set out in the next section.
Gift cards
Gift cards do carry a right of withdrawal: you have 14 calendar days from purchase to withdraw, provided the card has not been redeemed. Simply write to reserves@granjanatura.com quoting the voucher code. We will refund you using the same payment method you used, no later than 14 calendar days after you tell us.
7. Changes and cancellations
If you cannot come
Bookings for dated activities are not refunded in cash, but you have one year to rebook your visit for another available date, at no extra cost. Write to us as soon as you can at reserves@granjanatura.com quoting your booking reference and, if you already know it, the new date that suits you.
If we are the ones cancelling
If we have to cancel or suspend an activity because of bad weather, force majeure or any other exceptional circumstance, we will offer you a new date or a full refund, whichever you prefer. Refunds are issued to the original payment method.
8. Gift cards
- They are valid for 12 months from the date of purchase. The expiry date is always shown on the voucher and we remind you by email before it arrives.
- Each voucher has a unique code and can be used once. To use it you need to book a date in advance, subject to availability.
- They cannot be exchanged for cash, and no difference is refunded if the activity chosen costs less.
- If you bought the voucher for someone else, the personal message you write is printed on the voucher they receive.
- If you lose the voucher, we can reissue it from the code or the email address used to buy it.
9. On the day of your visit
Please arrive within the time stated on your confirmation and present your QR code. For your safety and the wellbeing of the animals, you must follow the instructions of the centre's staff and the visiting rules at all times. Children must be accompanied by a responsible adult throughout the visit.
If you claimed a discount that requires proof, the relevant document must be presented at reception. If it cannot be shown, the difference up to the standard rate will be payable.
10. Liability
We are liable for performance of the service you booked on the terms set out in consumer law. We are not liable for problems arising from causes not attributable to us, such as errors in the details you give us, third-party technical incidents or events of force majeure.
11. Intellectual property
The content of the website belongs to Centre d'Apropament a la Natura or is used under the necessary licences. See the Legal Notice.
12. Data protection
The details you give us in order to book are handled as described in our Privacy Policy.
13. Customer service and complaints
For any question, problem or complaint you can write to reserves@granjanatura.com or call the centre. We will do our best to resolve it quickly.
Official complaint forms are available to consumers. If you are not satisfied with our reply, you can contact the Catalan Consumer Agency or the consumer services of your own municipality.
14. Changes to these terms
We may amend these terms at any time. Each purchase is governed by the terms published at the moment it is completed, which we recommend you read and keep.
15. Governing law and jurisdiction
These terms are governed by Spanish law. The contract may be concluded in Catalan, Spanish or English. For any dispute, where you are a consumer the competent courts are those of your place of residence.
Last updated: 24 August 2026